Professional Communication
and Conversation Management
Confident, structured
and goal-oriented
Content
You operate professionally in an environment of diverse personalities – challenging topics are therefore unavoidable in your daily work. In this seminar you will learn how to deal with professional conversation management and your personal communication behavior. You will practice tried-and-tested discussion techniques, and develop solutions for cooperative and constructive discussion management in order to achieve the desired result with confidence. In addition, you will learn techniques and strategies for preparing and managing discussions. In the seminar, you can practice concrete conversation sequences allowing you to optimize your communicative competence in a protected space. Best practice approaches round out the content.
GOALS
- Reflecting on your personal communication behavior
- Getting to know tried and tested conversation techniques and tools
- Systematically preparing, structuring and controlling conversations
- Developing approaches for cooperative and constructive discussion management
- Experiencing practical and effective impulses for challenging conversations
- Receiving personal feedback on your communication behavior
THE SEMINAR IS FOR
- Entrepreneurs
- Managers
- Project Managers
- Executives
- Specialists
- Agile Coaches
METHODS THAT WE USE
- Theory inputs from a professional
- Individual and small group work
- Plenary discussions
- Experience-oriented learning projects
- Role-play
- Collegial consultation
- Feedback exchange
What to expect
TRIED AND TESTED
Tools and tips that can be immediately implemented
EXCITING
Content delivered in an interactive and lively manner
INSPIRING
Shared experiences with participants and trainer
INDIVIDUAL
Analyzing of personal cases from everyday situations
PLAYFUL
Trying out new ideas in an interactive and protected space
VARIED
A bouquet bursting with new approaches and methods
Customer Testimonials
“In the seminar, a wide variety of methods and models were taught in a practical manner in conjunction with stimulating exercises. The choice of topics was adapted to the wishes of the course participants and complex topics were communicated in an easy-to-understand manner. I am taking an incredible amount of knowledge away, with me, from the seminar.”
TU Darmstadt
“What I appreciated is how Viktoria managed to create a varied and interactive atmosphere. I was constantly encouraged to think and participate. In this environment, it was easy to share our own experiences, and to communicate about the personal management of similar situations.”
“What I particularly liked about Viktoria’s seminar, is that the theoretical knowledge was directly applied to personal situations and practice via interactions in small groups and role plays. The methods and approaches presented, with Viktoria’s practical experience, contributed significantly to my personal and professional development.”
TU Darmstadt
“A very inspiring course. The learning curve was steep which I benefitted from. I was able to directly integrate the tools made available into my everyday work.”
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